Frequently Asked Questions

Your Questions Answered

What’s the best way to take care of my jewellery?

To prolong the life of your jewellery here are a few tips to keep them in the best shape longer:

Take off before showering or bed.
Avoid wearing whilst gardening, to the gym, beach or any activity it could damaged.
If you notice any snagging on your clothes or it's been a while since cleaning come on in and we can assess and advise if anything needs any repairing.

How do I find out my ring size?

The best way is to come in store, we can size you on your visit.

Do you offer Layby?

Yes! We do offer layby, once you find the piece you love it will be 20% on the day and the remaning balance will need to be paid within 3 months from the start of Layby.

What is the process of a Custom piece of Jewellery?

First step is choosing what you really would love to have made, after you have some idea's come in store and we can sketch and talk all the details to making your idea a reality.
On the day we will make sure you are 100% happy with your design and organize a tailored quote for you. For all Custom Design's it would entail 50% of the purchase price before work can begin.

All work in manufactured in house and you will also recieve complimentary photo's of the creative process.

Do you recommend Jewellery Insurance?

We offer QReport Insurance in store, they are the most trusted insurance we know to protect our customer's.

How long will it take?

Whilst chain repairs and resize's typically will take around 1 week to complete.

Restoring or fixing claws and replacing stones will take anywhere from 1 to 3 weeks to complete.

Any custom design's will be discussed on the day including timeframe but usually 4-6 weeks.